Customer Satisfaction Survey Dear customers,The Alor Gajah Municipal Council is in the process of assessing the customer satisfaction index to further improve our service delivery system. We would be grateful if you can spare some time to answer this survey.Thank you for your cooperation. Gender Male Female Age 18-40 years olds 41-55 years olds 56 years olds and above Education background SPM and below Certificate / Diploma Degree / Masters / PhD / Any equivalent qualifications Location Urban/town Rural area Housing area Manner of interaction with MPAG Appear at the office Out of the office Electronic/social media 1.Counter services (collectively) 1-Weak 2-Unsatisfactory 3-Moderate 4-Good 5- Excellent 2(a). Municipal Services (garbage/waste collection) 1-Weak 2-Unsatisfactory 3-Moderate 4-Good 5- Excellent 2(b). Maintenance of drains 1-Weak 2-Unsatisfactory 3-Moderate 4-Good 5- Excellent 2(c). Management of public toilets 1-Weak 2-Unsatisfactory 3-Moderate 4-Good 5- Excellent 2(d). Management of recreational parks 1-Weak 2-Unsatisfactory 3-Moderate 4-Good 5- Excellent 2(e). Grass cutting service 1-Weak 2-Unsatisfactory 3-Moderate 4-Good 5- Excellent 2(f). Road maintenance (Public roads and residential areas only) 1-Weak 2-Unsatisfactory 3-Moderate 4-Good 5- Excellent 2(g). Management of children's playgrounds 1-Weak 2-Unsatisfactory 3-Moderate 4-Good 5- Excellent 2(h). Maintenance of public lights (public roads and residential areas only) 1-Weak 2-Unsatisfactory 3-Moderate 4-Good 5- Excellent 2(i). Parking management 1-Weak 2-Unsatisfactory 3-Moderate 4-Good 5- Excellent 2(i). Parking management 1-Weak 2-Unsatisfactory 3-Moderate 4-Good 5- Excellent 2(k). Landscape management 1-Weak 2-Unsatisfactory 3-Moderate 4-Good 5- Excellent 3. Your general satisfaction with MPAG's services 1-Lemah 2-Kurang memuaskan 3- Sederhana 4- Baik 5- Cemerlang 4. What is your suggestion/s to improve the quality of MPAG's services? (Suggestions must be written in detail for it to be seriously considered by MPAG) Submit
