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Alor Gajah

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Customer Satisfaction Survey

Dear customers,

The Alor Gajah Municipal Council is in the process of assessing the customer satisfaction index to further improve our service delivery system. We would be grateful if you can spare some time to answer this survey.

Thank you for your cooperation.

Gender

Age

Education background

Location

Manner of interaction with MPAG

1.Counter services (collectively)

1-Weak 2-Unsatisfactory 3-Moderate 4-Good 5- Excellent

2(a). Municipal Services (garbage/waste collection)

1-Weak 2-Unsatisfactory 3-Moderate 4-Good 5- Excellent

2(b). Maintenance of drains

1-Weak 2-Unsatisfactory 3-Moderate 4-Good 5- Excellent

2(c). Management of public toilets

1-Weak 2-Unsatisfactory 3-Moderate 4-Good 5- Excellent

2(d). Management of recreational parks

1-Weak 2-Unsatisfactory 3-Moderate 4-Good 5- Excellent

2(e). Grass cutting service

1-Weak 2-Unsatisfactory 3-Moderate 4-Good 5- Excellent

2(f). Road maintenance (Public roads and residential areas only)

1-Weak 2-Unsatisfactory 3-Moderate 4-Good 5- Excellent

2(g). Management of children's playgrounds

1-Weak 2-Unsatisfactory 3-Moderate 4-Good 5- Excellent

2(h). Maintenance of public lights (public roads and residential areas only)

1-Weak 2-Unsatisfactory 3-Moderate 4-Good 5- Excellent

2(i). Parking management

1-Weak 2-Unsatisfactory 3-Moderate 4-Good 5- Excellent

2(i). Parking management

1-Weak 2-Unsatisfactory 3-Moderate 4-Good 5- Excellent

2(k). Landscape management

1-Weak 2-Unsatisfactory 3-Moderate 4-Good 5- Excellent

3. Your general satisfaction with MPAG's services

1-Lemah 2-Kurang memuaskan 3- Sederhana 4- Baik 5- Cemerlang

4. What is your suggestion/s to improve the quality of MPAG's services? (Suggestions must be written in detail for it to be seriously considered by MPAG)

Majlis Perbandaran Alor Gajah (MPAG),
Lebuh AMJ,
78000 Alor Gajah,
Melaka, Malaysia.

GPS : 2.3820644,102.209822

TALIAN AM : 06-333 3333 | 06-556 1010 | 06-556 2575
FAKS : 06-556 4909
E-MEL : mpag@mpag.gov.my

Kemaskini Terakhir : 1 December 2023 @ 8:26 am
Jumlah Pelawat : 1116440

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HISTORIC PLACES

Customer Satisfaction Survey

Dear customers,

The Alor Gajah Municipal Council is in the process of assessing the customer satisfaction index to further improve our service delivery system. We would be grateful if you can spare some time to answer this survey.

Thank you for your cooperation.

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