Client’s Charter

No. Department Services Duration
1
OSC
Receive, process and issue approvals for Planning Permission under Subsection 124A and 204D of the National Land Code through OSC Meeting.
57 days - 99 days
2
OSC

Receive, process and issue approvals for Application for Housing Building Plan / Building Other than Residential through OSC Committee Meeting.

i. Approvals plan (small)

ii. Approvals plan (medium)

iii. Approvals plan (big)

 

42-98 days

57-99 days

300 days

3
OSC
Receive, process and issue approvals for Temporary Building Permit Application through OSC Meeting.
50 - 92 days
4
OSC
Receive, process and issue approvals for the Engineering Plan Approval Application through OSC Meeting
50 - 92 days
5
OSC
Receive, process and issue approvals for the Landscape Plan Approval Application through OSC Meeting.
42-98 days
6
OSC
Receive, process and issue approvals for the Industrial / Workshop Building Plan.
50 days
7
Building
Receive, process and issue approvals for the Application for Extension Plan and Renovation of Terrace House.
7 days
8
Building
Receive, process and issue approvals for the Application for Extension of Residential and Non -Residential Plans.
14 days
9
Building
Receive, process and issue approvals for the Application Single Unit Building.
14 days
10
Planning
Provide review/comment on Development Planning Applications Such as Government Land Applications, Boundary Subdivision and Subdivision.
14 days
11
Valuation
To provide services related to the Property Assessment Tax.
2 times / year (before 15 January and 15 July)
12
Valuation
Receive, process and issue approvals for the Application for Transfer of Proportional Holding.
14 days
13
Valuation
Receive, process and issue approvals for the Application of Premises Rental after Expiration of Advertisement
30 days
14
License
Receive, process and issue approvals for the Business Premises License Application.
21 days
15
License
Receive, process and issue approvals for the Non-Risk Business Premises License Application.
15 minutes
16
License
Process claims for payment of supplies, services and work from the date the complete claim document received.
14 days
17
Corporate
Verify the receiving of Public Complaints to the Complainant.
24 hours
18
Health & Cleanliness
Grass work and maintenance on state/public roads
2 times / month
Monitoring the grass work and maintenance activities in residential areas.
2 times / month

This Client Charter is effective on 1st January 2023.

The periods stated above are subjected to a complete documented application that fulfils all requirements.

Alor Gajah Municipal Council (AGMC),
Lebuh AMJ,
78000 Alor Gajah,
Melaka, Malaysia.

GPS : 2.3820644,102.209822

GENERAL LINE : 06-333 3333 | 06-556 1010 | 06-556 2575
FAX : 06-556 4909
E-MAIL : mpag@mpag.gov.my

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